Delete your DocuVisa account

Last updated: 13 November 2026

You can delete your DocuVisa account, and everything it holds on our servers, at any time. Your backup is not on our servers: it is in your own Google Drive or iCloud Drive, and deleting the account does not delete it (see below). You only have an account if you signed in with Apple or Google for DocuVisa Plus.

In the app

1. Open DocuVisa and go to Settings, then Account.
2. Tap Delete account. If you have a backup, the app tells you where it is and offers to erase it first.
3. Read what will happen, and tap Delete my account.

The account is deleted at once.

Without the app

If you no longer have the app or the phone, use the contact form and choose Delete my account. Give the email address your account uses: the one Apple or Google shared when you signed in. If you hid your email with Apple, that is the private relay address your Apple Account settings list under Sign in with Apple.

Before deleting anything we write to that address and wait for your answer from it, so nobody can delete an account that is not theirs. We delete the account within 30 days and tell you when it is done.

Delete your backup

Your backup is in the DocuVisa folder of your own Google Drive or iCloud Drive. DocuVisa cannot reach it from our side, so only you can erase it.

1. Open DocuVisa and go to Settings, then Cloud backup.
2. Tap Erase the backup, then Erase backup, and sign in again when asked.

The app removes your DocuVisa folder from Google Drive or iCloud Drive. Your account stays, and so do the documents on your phone. Without the app, you can delete the DocuVisa folder yourself in Google Drive (drive.google.com) or in iCloud Drive (Files on an iPhone, or icloud.com). Everything in it is encrypted and opens only with your 12 words.

What is deleted

• Your account record: your email address, your Apple or Google sign-in identifier, and your name if Apple passed it on
• The list of your devices and their sign-ins
• Our record of your subscription

What is kept

• Your backup, if you made one. It is in your own Google Drive or iCloud Drive and stays there until you erase it.
• The documents on your phone. They are yours, and deleting the account does not touch them. Uninstalling the app removes them.
• A record that the deletion happened, with nothing left that points to you.
• Ideas you sent from Settings. They never identified you, so there is nothing to connect to your account.

Subscriptions

Deleting the account stops a Google Play subscription renewing. An App Store subscription has to be cancelled in your iPhone's Settings, under your name and then Subscriptions, because Apple lets nobody else cancel it. Refunds are handled by the store that took the payment.